Frequently Asked Questions

Everything you need to know about shopping with Gemini Official.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the domestic region. International shipping can take between 7-14 business days depending on your location and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items and intimate apparel are final sale.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Can I track my order?

Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

At Gemini Official, we are committed to ethical fashion. We source high-quality fabrics from certified suppliers and prioritize sustainable manufacturing processes wherever possible.